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Returns / Exchanges / Damages Returns Our customers receive the best product information in order to reduce returns. Please be sure you know what you are ordering and that you want it before placing the order. Returns made without exchanges, are subject to a 15% restocking/handling fee (this is an industry wide standard). NO EXCEPTIONS. NO Returns on any electrical components. NO returns on special order items. In the event of a return: Request for a return must be made within 7 business days upon receipt of goods by calling our office at 604-942-6744 (M-F 9am-6pm Pacific Time). We will not accept any returns without prior notification and a Return Merchandise Authorization number. Packages without a valid RMA number printed clearly with a black felt pen on the box will BE AUTOMATICALLY REFUSED!!! All returned merchandise must be prepaid as Optimum Performance Products Inc. does not accept COD’s or refund shipping charges on any returns. All returned merchandise must be well packaged and insured! WE DO NOT ACCEPT ANY LIABILITY ON RETURNED DAMAGED MERCHANDISE. Insurance is inexpensive and worth it! Every returned item must be in its original, new and unused condition and be contained in its original undamaged packaging including all paperwork, instructions and factory sales tags. Items that are used, mounted, drilled, or scratched will be refused. Exchanges We will gladly exchange your product if you have ordered an incorrect part, on condition that the new item is of equal or higher value. If the exchange is for an item of lesser value a 10% restocking fee will be charged. Exchanged items must be in its original new unused condition and packaging. All parts undergo inspection before leaving our warehouses, but if we have accidentally sent defective merchandise we will exchange the merchandise. Request for an exchange must be made within 7 business days upon receipt of goods by calling our office at 604-942-6744 (M-F 9am-6pm Pacific Time). We will not accept any exchanges without notification and a Return Merchandise Authorization (RMA) number. Damages Carefully inspect all parts immediately upon arrival. OPP inspects all parts before they leave the warehouse to ensure that only quality parts are sent out. OPP is not responsible for damages incurred through shipping. If your parts have been damaged, please contact us at 604-942-6744 and we will discuss your situation. Canceling an order Please refer to our Canceling / Modifying An Order section for more information. Return to the main Help Page. |
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