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OPP Returns / Exchanges / Damages Policy

Updated April 28, 2011

RETURNS

  • Returns made without exchanges, are subject to a 15% restocking/handling fee (this is an industry wide standard). Original shipping charge and return shipping charges will not be refunded. NO EXCEPTIONS.
  • Request for a return must be made within 15 days upon receipt of goods by calling our office at 1-650-871-8801 (M-F 8am-6pm Pacific Time). We cannot accept any returns without prior notification and a Return Merchandise Authorization number.
  • Packages without a valid RMA number printed clearly with a black felt pen on the box will not be delivered and will BE AUTOMATICALLY REFUSED.
  • All returned merchandise must be prepaid as Optimum Performance Products Inc. does not accept COD’s or refund shipping charges on any returns. All returned merchandise must be well packaged and insured! We do not accept any liability on returned damaged merchandise. Insurance is inexpensive and worth it! Every returned item must be in its original, new and unused condition and be contained in its original undamaged packaging including all paperwork, instructions and factory sales tags. Items that are used, mounted, drilled, or scratched will be refused and returned to the customer.
  • There are NO Returns on any electrical components. NO Returns on special order items.

In the event of a return:

  1. Call our office at1-650-871-8801 to obtain a Return Authorization Number ( RMA# )
  2. Package the goods with original packaging in a protected, secure, and trackable method
  3. Ship the product to our USA location if you are located within the USA, or to our Canadian office you are located within Canada or overseas
  4. Upon receipt of goods, your return will be inspected and a credit issued normally within 5-10 days from date of receipt
  5. You will be emailed a credit note for your records, and payment will be refunded via the original payment method

Our customers receive the best product information in order to reduce returns. Please be sure you know what you are ordering and that you want it before placing the order. Our staff are happy to answer any questions you may have.



EXCHANGES

  • We will gladly exchange your product if you have ordered an incorrect part, on condition that the new item is of equal or higher value. If the exchange is for an item of lesser value a 15% restocking fee will be charged on the difference in value to be credited.
  • Items being returned for exchange must be in its original new unused condition and packaging. All parts undergo inspection before leaving our warehouses, but if we have accidentally sent defective merchandise we will exchange the merchandise.
  • Request for an exchange must be made within 30 days upon receipt of goods by calling our office at1-650-871-8801 (M-F 8am-6pm Pacific Time). We will not accept any exchanges without notification and a Return Merchandise Authorization (RMA) number.
  • This policy does not apply if you have received a different product than what you have ordered. In that scenario please contact us and we will arrange a postage-paid pick-up for the incorrect part back to OPP. Upon receipt of the incorrect part the replacement will be sent via the same shipping method as the original order. If you need to speed up the process you can also choose to pay a deposit for the replacement part, which will be refunded when the returning part is received.
     

In the event of an exchange:

  1. Call our office at 1-650-871-8801 to obtain a Return Authorization Number ( RMA# ) and tell our staff you would like to exchange a product
  2. Package the goods with original packaging in a protected, secure, and trackable method
  3. Ship the product to our USA location if you are located within the USA, or to our Canadian office you are located within Canada or overseas
  4. Upon receipt of goods, your exchange will be processed within 5-10 days from date of receipt
  5. Returning parts will be inspected and our staff will call you to see what items you would like to exchange
  6. $ credit for returned parts will be applied to your new order, and balance charged using the original payment method (if applicable) Your new parts will be shipped



DAMAGES


Carefully inspect all parts immediately upon arrival. OPP inspects all parts before they leave the warehouse to ensure that only new and non-damaged parts are sent out. OPP is not responsible for damages incurred through shipping, but we can assist you with the damage claim if you have purchased insurance. If your parts have been damaged, please contact us at
1-650-871-8801 and we will discuss your situation.


Canceling an order

Please refer to our Canceling / Modifying An Order section for more information.

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