OPP Policies

Before you place your order, please be sure that you want the part(s):

Accepted returns/exchanges must be made within 7 business days upon receipt of product.
No returns/exchanges on electronic parts
No returns/exchanges on Special Order, Sale or Clearance items
No returns/exchanges on parts that have been drilled or modified
Returns are subject to a 20% restocking fee

Upon Receipt of Merchandise:

Carefully inspect all parts immediately upon arrival. OPP inspects all parts before they leave the warehouse to ensure that only quality parts are sent out. OPP is not responsible for damages incurred through shipping.

**Prefit all bodywork before painting and installation:

If there is a problem with bodywork fitment please send us an email at [email protected] (M-F 9am-6pm Pacific Time), or have a shop that is knowledgeable in bodywork installation fit the parts. We will not accept returns on parts that have been modified or drilled in any way.

DAMAGED MERCHANDISE

If your parts have been damaged, please contact the shipping carrier used (check the box), and then notify OPP and we will assist you in the claim. Make sure to keep the original packaging in the delivered state & provide OPP with pictures via email. Shipping carriers will not accept claims without proof of packaging and OPP cannot assist you if we do not have pictures to back up your claim.

FedEx: www.fedex.com 1-800-GO-FEDEX

UPS: www.ups.com 1-800-742-5877 (US)

DHL/Loomis: www.dhl.ca Eastern Canada 1-905-452-5900, Western Canada 1-604-665-4881

Canada Post: www.canadapost.ca 1-416-979-8822 (outside of Canada)

EXCHANGES

We will gladly exchange your product if you have ordered an incorrect part, on condition that the new item is of equal or higher value. If the exchange is for an item of lesser value a 15% restocking fee will be charged. Exchanged items must be in its original new unused condition and packaging. All parts undergo inspection before leaving our warehouses, but if we have accidentally sent defective merchandise we will exchange the merchandise.

Request for an exchange must be made within 7 business days upon receipt of goods by email our office at [email protected] (M-F 9am-6pm Pacific Time). We will not accept any exchanges without notification and a Return Merchandise Authorization number (see below for instructions) Exchanges will not be accepted on any "Special Order", "Sale" or "Clearance" items.

RETURNS

Returns must be requested within 7 days of order reciept.

Our customers receive the best product information in order to reduce returns. Please be sure you know what you are ordering and that you want it before placing the order.

Returns made without exchanges, are subject to a 20% restocking/handling fee (this is an industry wide standard). NO EXCEPTIONS.

NO returns on "Special Order", "Sale" or "Clearance" items. NO Returns on any electrical components.

In the event of a return:

Request for a return must be made within 7 business days upon receipt of goods by calling our office at 1-866-212-7251 (M-F 9am-5pm Pacific Time). We will not accept any returns without prior notification and a Return Merchandise Authorization number.

Packages without a valid RMA number printed clearly with a black felt pen on the box will BE AUTOMATICALLY REFUSED !!!

All returned merchandise must be prepaid as Optimum Performance Products Inc. does not accept COD’s or refund shipping charges on any returns. All returned merchandise must be well packaged and insured! WE DO NOT ACCEPT ANY LIABILITY ON RETURNED DAMAGED MERCHANDISE. Insurance is inexpensive and worth it! Every returned item must be in its original, new and unused condition and be contained in its original undamaged packaging including all paperwork, instructions and factory sales tags.

CANCELLATIONS/CHANGES

Cancellations or changes to an order can be made if the order has not been processed and shipped. Once your order has been shipped from our warehouse the item can not be stopped, and will be subject to the above policies. We are unable to accept cancelations / changes on "Special Order", "Sale" or "Clearance" items.

METHODS OF PAYMENT

It's easy to make a purchase online. For your convenience, we accept VISA, MasterCard, American Express, PayPal and Wire Transfers. We accept credit card payments from all over the world, but we reserve the right to request a wire transfer for a transaction upon our discretion. If you would rather not use your credit card online, you can have your order processed by email our office [email protected] (M-F: 9-6 Pacific Time).

MISPRINTS

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back for an exchange or refund.
 

Website Use Policies:

1. Use of this Web site is conditioned on the acceptance, without modification, of all terms and conditions of this agreement. By using this Web site you represent that you have read and understand the terms and conditions and that you agree to be bound by these terms and conditions as set forth below.

2. Optimum Performance Products Inc ("OPP") reserves the right at its discretion to modify the terms and conditions under which this Web site is offered. Use of this Web site after the posting of any such modification constitutes your agreement to be bound by the terms and conditions as modified.

3. If you do not agree with the terms and conditions of this Web site and do not wish to be bound by them, please do not use this Web site or download any materials from this Web site.

4. All material ("Materials") displayed or transmitted on this site, including but not limited to text, photographs, images, illustrations, video clips, audio clips, and graphics are owned by OPP, its members, or suppliers and are protected by Canadian, United States and international copyright, trademarks, service marks, and other proprietary rights, laws and treaties.

5. Except as provided in this agreement, you may not copy, reproduce, publish, transmit, transfer, sell, rent, modify, create derivative works from, distribute, repost, perform, display, or in any way commercially exploit the Materials carried on this site, nor may you infringe upon any of the copyrights or other intellectual property rights contained in the Materials. You may not remove or alter, nor cause to be removed or altered, any copyright, trademark, or other proprietary notices or visual marks and logos from the Materials.

6. You may make a single print copy of any of the Materials carried by OPP on this Web site for personal, non-commercial use only, provide that you do not remove nor cause to be removed any copyright, trademarks, or other proprietary notices or visual marks or logos from the Material.

You may not archive or retain any of the Materials accessed on this Web site without the express written permission of OPP. All requests for archiving, republication or retention of any part of the Materials must be in writing to OPP clearly stating the purpose and manner in which the Material will be used.

Requests for permission to archive, retain, or republish any part of the Materials may be submitted to Copyright, Optimum Performance Products Inc,#101B - 1952 Kingsway Ave, Port Coquitlam, BC, Canada V3C 6C2 or by fax to604-942-6745

7. You acquire no rights or license whatsoever in the Materials other than the limited rights to use the site in accordance with these terms and conditions. Any of the Materials accessed or downloaded from this site must be accessed or downloaded in accordance with the terms and conditions of use specified in this agreement. OPP reserves any rights not expressly granted under these terms and conditions of use.

8. OPP reserves the right to modify, update, suspend, discontinue, or restrict the use of or access to this Web site or any portion of this Web site, at any time and without notice or liability.

9. ALTHOUGH ALL INFORMATION AND MATERIALS CARRIED ON THIS WEB SITE IS BELIEVED TO BE RELIABLE, OPP MAKES NO REPRESENTATION, NEITHER EXPRESSLY NOR IMPLIEDLY, AS TO THE ACCURACY, COMPLETENESS, TIMELINESS OR RELIABILITY OF THE MATERIALS OR ANY INFORMATION ON THIS WEB SITE. BY USING THIS WEB SITE OR BY RELYING ON ANY OF THE MATERIALS OR INFORMATION CARRIED ON THIS WEB SITE YOU ASSUME ALL THE RISK AND RESPONSIBILITY ARISING OUT OF USE OR RELIANCE ON THIS WEB SITE. OPP EXPRESSLY DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR AGAINST INFRINGEMENT. OPP SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR OTHER DAMAGES, ARISING OUT OF THE USE OF OR INABILITY TO USE THIS WEB SITE OR ANY MATERIALS CARRIED ON THIS WEB SITE.

10. This Web site may from time to time contain links or pointers to Internet sites maintained by third parties. OPP does not operate or control in any way any information, products or services on these third-party sites and OPP expressly disclaims any responsibility for such third-party sites, which are provided for your convenience on an "as is" basis without warranties of any kind, express or implied.

11. This agreement will be governed and construed in accordance with the laws of the Province of British Columbia without regard to its conflicts of law provisions. You agree to submit to the personal jurisdiction of the provincial and federal courts located in British Columbia, and any cause of action which arise from use of this Web site or from interpretation of these terms and conditions must be filed in the state and federal courts located in British Columbia. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Any remaining provisions shall be given effect to the fullest extent possible.

12. This constitutes the entire agreement between the parties concerning the terms and conditions of use of this Web site.

13. All e-mail sent to the e-mail addresses of OPP becomes the property of OPP. OPP reserves the right, but shall not be obligated to, publish any email message received, in whole or in part, or make such other use as OPP in its sole discretion sees fit.