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Returns

Restock Fee


·     If we have made an error or your order is not correct there is no restock fee.

·     In the event you have received your order and you no longer want it OPP will charge a 15% restock fee on the order

 

 

Refund Policy


  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. If they are not provided in this manner the return will be rejected and sent back.
  • Once your return is received and inspected by OPP Racing, your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • For wire transfer payments, all refunds will be issued to store credit.
  • You are responsible for all shipping costs associated with getting your order back our warehouse.
  • ALL returns need an RA (Return Authorization) number

 

 

Return Shipping Options


  • If we have made an error we will either provide you with the return labels for the item or you may provide proof of the return shipping cost which will be reimbursed to you when your return is processed.
  • For customers returns, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
  • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

 

Exchanges


  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new items quicker
  • Exchange items are exempt from free shipping.
  • You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications


  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
  • Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

 

Used or Damaged Merchandise


  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

 

Electronics, Hard Parts, Tools, Tires


  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.

 

International Returns


  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to OPP upon delivery will be rejected.

 

Defects


  • Each manufacturer has its own warranty policy. OPP will assist customers with their warranty; however OPP does not provide any direct warranty on any item sold.

 

Warranty Returns


  • Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
  • Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

 

Damaged Items


  • Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, ect). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

 

Returns Process


You can request a return authorization number (RA#) by contacting OPP at [email protected] or 1-650-871-8801

Step 1: Contact OPP Racing for a RA#

Step 2: Package all items for return to insure that nothing will be damaged in the return. If an item does become damaged we will not accept it for return.

Step 3: If we have supplied a label for return attaché this to the package. If you are shipping the item back to us you must get this from the shipping provider.

Step 4: Insure that the package will arrive within 30 days of receiving the RA#. If it does not arrive in this time the return is no longer accepted.



OPP Racing Inc.
Returns
1927 Boblett Street

Blaine, WA, 98230

 

Please retain your return tracking information. OPP is not responsible for packages lost during return shipment. 


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